Terms of service
1. Introduction
1.1. Harir is an e-commerce platform consisting of a website and mobile application ("marketplace") with logistical support services and payment services for buying and selling consumer products ("Harir Store") in the Arab Republic of Egypt.
1.2. These terms and conditions apply to both sellers and buyers on the Harir website and govern your use of the Harir website and any related services.
1.3. By using the Harir website, you acknowledge that you fully accept these terms and conditions. If you do not agree with all or part of these terms, you must not use the Harir Store.
1.4. If you use the Harir Store while conducting business or organizing other projects, you acknowledge the following:
1.4.1. You have obtained the necessary authority to agree to these terms and conditions;
1.4.2. You guarantee that you and any natural or legal person or entity managing your business or organizational project comply with the terms and conditions of this contract;
1.4.3. You agree that the term "you" in these terms and conditions refers to the individual user, company, or legal entity unless otherwise specified.
2. Registration and Account
2.1. You may not register on the Harir website if you are under 18 years of age. By using the Harir Store or accepting these terms and conditions, you confirm that you are at least 18 years old.
2.2. You may register to create an account on Harir by completing the registration form and submitting it to Harir.
2.3. You acknowledge and guarantee that all information provided in the registration form is complete and accurate.
2.4. If you register to create an account on Harir, you will be asked to provide your email address/username and password, and you agree to the following:
2.4.1. To maintain the confidentiality of your password;
2.4.2. To immediately notify Harir (through the contact methods outlined in section 23) in case your password is disclosed;
2.4.3. You acknowledge your responsibility for any activities on Harir resulting from your failure to maintain the confidentiality of your password, and you may be held responsible for any losses arising from this failure.
2.5. You agree to use the account solely for your own purposes and not transfer the account to any third party. You are responsible if you authorize any third party to manage your account.
2.6. Harir reserves the right, at its sole discretion and without prior notice or cause, to suspend, cancel, or modify your account data. Harir will refund the value of any products or services purchased on the website, provided you have not violated these terms and conditions.
2.7. You may cancel your Harir account by contacting us as outlined in section 23.
3. Sales Terms and Conditions
3.1. You acknowledge and agree to the following:
3.1.1. Harir is an e-commerce website for buyers to purchase products;
3.1.2. A sales contract is formed between the buyer and seller, and therefore, you are committed to purchasing the product(s) once the buyer confirms the purchase through the Harir website.
3.2. The sales contract between the buyer and seller is subject to the seller's business terms in accordance with these terms and conditions, and the following terms apply to the sales contract between the buyer and seller:
3.2.1. The sale is at the price of the product listed in the product list;
3.2.2. The product price includes all applicable taxes, in compliance with the laws in effect in the Arab Republic of Egypt;
3.2.3. Delivery, packaging, shipping fees, administrative fees, insurance, and other additional costs are to be paid by the buyer only if these fees are clearly stated in the product listing;
3.2.4. The products must be of acceptable quality, safe for their intended purpose, and meet all specifications described in the product listing on Harir;
3.2.5. The seller warrants that they have the right to sell the products, that they are the legal owner and sole beneficiary of the products, and that the products are free from any third-party rights or restrictions, including intellectual property rights and/or any criminal, bankruptcy, or tax proceedings.
4. Returns and Refunds
4.1. Product returns are managed by buyers, and the returned products are accepted by the seller through Harir in accordance with the return page on the Harir website, which may be amended from time to time. The acceptance of returned products is at Harir's discretion and is subject to applicable laws in Egypt.
4.2. Refunds for returned products are managed according to the refund page on the Harir website, which may be amended from time to time. Harir's refund policies apply at its discretion, considering applicable laws, and Harir may refund returned products in the following ways:
4.2.1. Product price;
4.2.2. Local and/or international shipping fees (as outlined on the refund page);
4.2.3. The product's value will be refunded via a deposit to your Harir account, e-wallet, purchase voucher, mobile transfer, bank transfer, or any other method we may specify from time to time.
4.3. Returned products are accepted, and refunds are made by Harir on behalf of the seller.
4.4. Modifications to the return or refund pages will apply to all purchases from the date of publication of the modification on the Harir website.
5. Payments
5.1. Payments due under these terms and conditions must be made in accordance with the payment information and guidelines on the Harir website.
6. Content Rules
6.1. In these terms and conditions, the term "Your Content" refers to:
6.1.1. All works and materials (including, but not limited to, written texts, drawings, images, audio and video content, audiovisual materials, manuscripts, programs, files) that the seller submits to Harir for storage, publication, processing, or later transmission;
6.1.2. All communications on the Harir website, including product reviews, ratings, and comments.
6.2. Your content and Harir’s use of this content must be accurate, complete, and truthful according to these terms and conditions.
6.3. Your content must be appropriate, civil, tasteful, and in line with generally accepted standards of online conduct. It must not:
6.3.1. Be offensive, obscene, inappropriate, pornographic, vulgar, suggestive, or sexual;
6.3.2. Depict explicit or graphic violence or unjustifiable portrayals of violence;
6.3.3. Encourage or violate laws regarding racism, religion, hate, or discrimination;
6.3.4. Be deceptive, fraudulent, threatening, harassing, antisocial, or incite hate, discrimination, or other inflammatory content;
6.3.5. Cause harassment, distress, or unnecessary anxiety to anyone;
6.3.6. Be random or unsolicited.
6.4. Your content must not be illegal or unlawful, violate the legal rights of others, or result in any legal claims against any person (in any jurisdiction or under any applicable law). Your content must not violate or breach the following:
6.4.1. Any copyright, moral rights, database rights, trademark rights, design rights, or intellectual property rights;
6.4.2. Any confidentiality, privacy, or data protection rights;
6.4.3. Any contractual obligation to any person;
6.4.4. Any court ruling.
6.5. You agree not to use the site to link to any website or page that contains or presents content that would violate these terms and conditions if published on Harir.
6.6. You agree not to display any content on the Harir site that is or has been subject to any legal action or similar complaint from any third party.
6.7. The review feature on Harir’s site is intended for product evaluations by buyers only. You must not use the review feature or any other form of communication to provide inaccurate, false, or fictitious reviews.
6.8. You agree not to interfere with any type of transaction by: (i) contacting another user to buy or sell a product listed on the Harir marketplace outside the Harir site; or (ii) communicating with a user who has active or completed transactions to warn them about a buyer, seller, or product; or (iii) contacting another user with the intent to collect any payments.
6.9. You acknowledge that all Harir users are solely responsible for their interactions with other users, and you should exercise caution when communicating with users and refrain from sharing personal information, including credit card details.
6.10. Harir has the right to review your content periodically and may remove any content at its discretion for any reason.
6.11. You must immediately notify Harir if you discover any illegal activity or content on the Harir site, or if you come across content or activity that violates these terms and conditions, by contacting Harir as stated in section 23 of the terms and conditions.
7. Harir’s Rights to Use Content
7.1. You grant Harir a worldwide, non-exclusive, irrevocable, royalty-free license to use, reformat, copy, publish, translate, and distribute your content through Harir’s marketing channels and any current or future media for publication.
7.2. You grant Harir the right to license the rights granted under section 7.1 to third parties.
7.3. You grant Harir the right to take action against any infringement of the rights granted under section 7.1.
7.4. You waive all moral rights in your content to the extent permitted by applicable law, and you represent and warrant that all other moral rights in your content have been waived to the fullest extent allowed by Egyptian law.
7.5. If you breach the content rules in any way, or if Harir reasonably suspects a violation of these rules, Harir may delete or remove your content without prejudice to its other rights under these terms and conditions.
8. Use of the Site and Mobile Applications
8.1. In section 8, the terms “Store” and “Site” are used interchangeably to refer to the Harir website and mobile applications.
8.2. You may:
8.2.1. View pages from the Harir website in a browser;
8.2.2. Download pages from the Harir website for temporary storage;
8.2.3. Print pages from the Harir website for personal and non-commercial use, provided this is not done excessively or periodically;
8.2.4. Download audio and video files from the Harir site using its media player;
8.2.5. Use the store's services through the browser,
subject to the other provisions of these terms and conditions.
8.3. Except as permitted in section 8.2 or other provisions of these terms and conditions, you agree not to download any content from the Harir website or store any such content on your computer.
8.4. The Harir website may only be used for your personal and business purposes related to buying or selling products on the Harir marketplace.
8.5. You agree not to modify or alter any content on the Harir website unless explicitly allowed in these terms and conditions.
8.6. If you do not own or manage any rights to any content on the Harir website, you agree not to:
8.6.1. Republish content on the Harir website (including republishing it on another site);
8.6.2. Sell, lease, or license content from the Harir site;
8.6.3. Display any content from the Harir site to the public at large;
8.6.4. Use the content for commercial purposes; or
8.6.5. Redistribute content.
8.7. Notwithstanding section 8.6, you may forward product links and redistribute the Harir newsletter or promotional content in printed or electronic form to anyone.
8.8. Harir has the right to suspend or restrict access to the Harir site, either entirely or partially, and/or restrict the use of any features of the site. For example, Harir may suspend access during server maintenance or site updates, and you agree not to circumvent or bypass any procedures to access the Harir site.
8.9. You agree not to:
8.9.1. Use the Harir site in any way that may harm, interfere with, or disrupt the site, its performance, availability, accessibility, integrity, or security;
8.9.2. Use the Harir site in an unethical, illegal, fraudulent, or harmful manner, or for any unlawful or fraudulent activity;
8.9.3. Hack or manipulate the Harir site;
8.9.4. Investigate, scan, or test the site without permission from Harir;
8.9.5. Bypass or manipulate any security or authentication procedures on our site or related to it;
8.9.6. Use the Harir site to copy, store, host, transmit, send, use, publish, or distribute any content containing (or related to) spyware, viruses, Trojan horses, worms, keystroke loggers, rootkits, or other malicious software;
8.9.7. Place an unreasonable load on Harir's resources (including bandwidth, storage capacity, and processing power);
8.9.8. Decrypt any communications sent to or from our site without permission from Harir;
8.9.9. Perform any regular or automatic data collection activities (including scraping, mining, extracting, and gathering data) on our site or relating to the site without our explicit written consent;
8.9.10. Access the Harir site or interact with it using any robot, spider, or other automated means, except for indexing by search engines;
8.9.11. Use our site except through our public interface;
8.9.12. Violate the instructions in the robots.txt file on the Harir site;
8.9.13. Use data collected from the Harir site for direct marketing activities (including email marketing, SMS marketing, phone marketing, or direct mail marketing); or
8.9.14. Do anything that interferes with the normal use of the Harir site.
9. Copyrights and Trademarks
9.1. Subject to the explicit provisions of these General Terms and Conditions:
9.1.1. Harir, along with its licensors, owns all copyright and other intellectual property rights related to the Harir website and all content on the site;
9.1.2. All copyright and other intellectual property rights related to the Harir website and the content on the site are reserved.
9.2. All Harir logos and other registered and unregistered trademarks are solely owned by Harir; Harir does not allow the use of these trademarks, and using them will be considered a violation of Harir's rights.
9.3. Trademarks owned by third parties, whether registered or unregistered, on the Harir website are the property of their respective owners, and Harir is not responsible for them. Harir has no affiliation with the owners of these trademarks and cannot grant any licenses related to these marks.
10. Privacy and Data Confidentiality
10.1. Sellers agree to process their personal data according to Harir’s Privacy and Cookie Notice.
10.2. Harir processes all personal data obtained through the Harir store and related services in accordance with the Privacy and Cookie Notice and the Privacy Policy.
10.3. Sellers are directly responsible to buyers for any misuse of buyers' personal data, and Harir bears no responsibility for such misuse.
11. Due Diligence and Right to Audit
11.1. Harir operates an anti-money laundering program and reserves the right to conduct due diligence checks on all users of the Harir store.
11.2. Sellers must provide all information and documents related to their business and allow access to their premises upon request for the following reasons:
11.2.1. To verify compliance with the terms and conditions of this agreement;
11.2.2. To provide disclosures under an order from a court or other government authority; or
11.2.3. As required by applicable law or regulations.
12. Harir’s Role as an E-Commerce Platform
12.1. You acknowledge the following:
12.1.1. Harir cannot verify the identity of all store users, nor does Harir verify their financial/creditworthiness or intentions, or screen them;
12.1.2. Harir does not verify, audit, or monitor all information listed;
12.1.3. Harir is not a party to any contract for the sale or purchase of products listed on the Harir store;
12.1.4. Harir does not participate in any transactions between buyers and sellers in any way, and only facilitates the sale process between the seller and the buyer and completes payment on behalf of the sellers;
12.1.5. Harir is not an agent for any buyer or seller.
Therefore, Harir is not responsible for any offer or sale or purchase of any products listed on the Harir website, nor is Harir responsible for any contractual obligations arising from a sale or purchase contract, and Harir is not obligated to mediate between the parties in any contract.
12.2. Harir does not guarantee or represent:
12.2.1. The completeness and accuracy of the information published on the Harir store;
12.2.2. The constant updating of content on the Harir website;
12.2.3. The absence of operational errors on the Harir website; or
12.2.4. The availability of the website or any of the services at all times.
12.3. Harir reserves the right to suspend or change any of the services of the Harir store or stop publishing content on the store at any time at its sole discretion without notice or explanation. You will not be entitled to any compensation for the suspension or change of services or for stopping their publication.
12.4. Harir does not guarantee any commercial results related to the use of the website.
12.5. No representations or warranties are made regarding these General Terms and Conditions and the use of the Harir store to the fullest extent permitted by applicable law, subject to Section 13.1.
13. Limitation and Exclusion of Liability
13.1. Nothing in these terms and conditions:
13.1.1. Limits any liability in a way that contradicts applicable law; or
13.1.2. Excludes any legal obligations or rights that cannot be excluded by law.
13.2. The limitation and exclusion of liability set out in Section 13 and other provisions in these General Terms and Conditions:
13.2.1. Are subject to Section 13.1 of the General Terms and Conditions;
13.2.2. Govern all obligations arising under or related to the subject of these terms and conditions, including civil liability arising from errors (including negligence) or breaches of legal obligations, except as explicitly stated in these terms and conditions.
13.3. Harir is not responsible for any loss or damage of any kind arising from services provided for free.
13.4. The total liability of Harir to you for any contract of services under these terms and conditions is limited to the total amount paid or payable to Harir under that contract. Each transaction on the Harir store is considered a separate contract in the application of Section 13.4.
13.5. Without prejudice to Section 13.4, Harir is not liable to you for any loss or damage of any kind, including but not limited to:
13.5.1. Any loss caused by any interruption or malfunction of the website;
13.5.2. Any loss resulting from any event beyond Harir’s reasonable control;
13.5.3. Any business losses, including but not limited to loss of profits, income, revenue, use, production, expected savings, business, contracts, commercial opportunities, or goodwill;
13.5.4. Any loss or damage to any data or database or programs; or
13.5.5. Any special, indirect, or consequential loss or damage.
13.6. Since it is in Harir’s interest to limit personal liability for its officers and employees, and given this interest, you agree and commit not to file any personal claims against Harir’s officers or employees regarding any losses related to the Harir store or these General Terms and Conditions (this does not limit or exclude liability of the limited liability entity for the actions and omissions of its officers and employees).
13.7. The Harir website may contain links to third-party websites. These links are not endorsements, and Harir has no control over the content of third-party websites. Harir is not responsible for them or for any loss or damage arising from their use.
14. Indemnity
14.1. You agree to indemnify Harir for:
14.1.1. Any and all losses, damages, costs, liabilities, and expenses (including, but not limited to, legal fees and any amounts Harir incurs to settle a claim or dispute with any third party) incurred by Harir directly or indirectly arising from your use of the Harir store or any violation of these terms and conditions or Harir's policies or guidelines; and
14.1.2. Any VAT or other tax liabilities Harir may incur related to any sale, supply, or purchase made through the Harir store, arising from your failure to pay, withhold, or report VAT or any other tax due in any region.
15. Breach of General Terms and Conditions
15.1. If Harir allows account registration on the Harir store, it will remain indefinitely, subject to these General Terms and Conditions.
15.2. If you breach any obligation in these General Terms and Conditions, or if Harir suspects any breach of these terms, policies, or guidelines, Harir has the right to:
15.2.1. Temporarily suspend your access to the Harir store;
15.2.2. Permanently prevent your access to the Harir store;
15.2.3. Block the IP addresses of your devices from accessing the Harir store;
15.2.4. Contact any of your internet service providers to request a block on your access to the Harir store;
15.2.5. Suspend or delete your account on the Harir website; and/or
15.2.6. Take legal action against you for breach of contract or otherwise.
15.3. You agree not to take any action to circumvent a suspension or block or prevent access to the Harir store (including, but not limited to, creating and/or using a different account) if Harir suspends or blocks your access to the Harir store, either partially or fully.
16. Entire Agreement
16.1. These General Terms and Conditions, along with Harir's terms, policies, and guidelines (and for sellers, the Seller Terms and Conditions), constitute the entire agreement between you and Harir regarding your use of the Harir store, and will supersede all prior agreements between you and Harir.
17. Sequence of Terms and Conditions
17.1. In the event of a conflict between these General Terms and Conditions, the Vendor's Terms and Conditions, and Harir's Policies and Guidelines, the following order will apply: these General Terms and Conditions, the Vendor's Terms and Conditions, and Harir's Policies and Guidelines as stated in this section.
- Review and Modification
18.1. Harir reserves the right to review these General Terms and Conditions, the Vendor's Terms and Conditions, and Harir's Policies and Guidelines from time to time. 18.2. The revised General Terms and Conditions will apply from the date of publication on the Harir website.
19. Severability
19.1. If any provision of these General Terms and Conditions is determined by any court or competent authority to be illegal and/or unenforceable, the remaining provisions will remain in full force and effect. 19.2. If any provision of these General Terms and Conditions is found to be illegal and/or unenforceable but would be legal or enforceable if part of it were deleted, such part shall be considered deleted, and the remainder of the provision will remain in effect.
20. Assignment
20.1. You agree that Harir may assign, transfer, subcontract, or dispose of its rights and/or obligations under these General Terms and Conditions. 20.2. You may not, without Harir’s prior written consent, assign, transfer, subcontract, or dispose of any of your rights and/or obligations under these General Terms and Conditions.
21. Third-Party Rights
21.1. The contract under these General Terms and Conditions is made for the benefit of us and you and is not intended to benefit or be enforceable by any third party. 21.2. The exercise of any rights by the parties under a contract made under these General Terms and Conditions is not subject to the consent of any third party.
22. Law and Jurisdiction
22.1. These General Terms and Conditions are governed by and construed in accordance with the laws of the Arab Republic of Egypt. 22.2. Any disputes related to these General Terms and Conditions are subject to the jurisdiction of the courts in Cairo.